Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you actively share. This can include your name, company name, email address, phone number, delivery addresses, and specific floral requirements. Payment details are collected when you place orders, though processing is securely handled by our payment partners.

For corporate clients, we may request additional business details such as company registration data, preferred delivery timelines, and budget guidelines to tailor our service to your needs.

Our site automatically logs certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily utilize your personal information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and addressing inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Maintaining records for business and legal compliance

We also analyze aggregated, non-personal data to understand market trends and improve operations. For example, we might study which arrangement types are most popular in different seasons to better manage inventory.

With your explicit permission, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our organization and is shared only when needed to provide services or to comply with legal obligations.

We work with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information when required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and deploy multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment details are processed through secure, encrypted systems that align with industry standards. We do not store full card numbers on our systems—this information is managed by certified payment processors who specialize in secure transactions.

While we maintain strong security measures, no system is entirely risk-free. We continuously monitor and update our security practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view what we hold about you, ask us to correct inaccurate data, or request deletion of your information where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as necessary for business purposes and legal obligations. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate interests like preventing fraud.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for proper site function—enabling basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are activated by default when you visit.

We employ analytics cookies to learn how visitors interact with our site. This helps identify popular content, optimize page performance, and enhance user experience. The information is collected in aggregate form and does not identify individuals.

You can manage cookies through your browser settings. Keep in mind that disabling certain cookies may impact some features and your overall experience.

Business Transfers and Changes

If SpringCanvasOpal undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will inform you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we will ensure your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated by email or a notice on our website before they take effect.

Minor updates for clarity or administrative purposes may occur without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our main operations are located in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may process data abroad. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those governing business activities, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.